FAQ

 Frequently Asked Questions

What in Tarnation is Wild Bill's Soda?

Wild Bill’s Olde Fashioned Soda Pop Co. is a Western themed retail stand that visits fairs, festivals and events offering customers high quality, delicious soda in collectible stainless steel mugs. Fill up your mug, fill up on memories.

Where Can I Buy Your Soda?

Funny you should ask. You can't. UNLESS, you visit us at a fair or festival! We service over 500 events a year, all over the nation. Chances are you will find us in a city near you. Check out our list of events: CLICK HERE. Cans and Bottles will be released by the end of 2018!

Can I shop on my phone or tablet?

Absolutely! You can currently purchase our Collectible Stainless Steel Mugs and Merchandise online, 24/7/365.

How long will it take for my order to process?

Your items will be shipped within 2-3 business days of when your order is placed. Orders placed after 2 PM are normally processed the following business day. Shipping normally takes 1-3 business days from the time your order leaves our facility.


How will I know when my order is finished processing and is ready to be shipped?

You will receive a shipment confirmation e-mail once your package leaves our warehouse. The email will provide you with your very own tracking number.


I see a charge on my card, but my order is still processing. What’s going on?

If your order has not shipped, you’re seeing a pre-authorization charge. We won’t actually charge your card until your order has shipped. This pre-authorization charge acts as a placeholder to ensure there are adequate funds in your account before your items are sent out. 

 

Help! I received my order and something is wrong.

If there is an issue with your order, please email us via Info@WildBillsSoda.com. Please include your order number and description of the problem you're experiencing. 

Can you ship internationally?

Unfortunately, we cannot ship internationally at this time. 


Can I place an order over the phone?

Unfortunately, we cannot accept orders over the phone at this time.


What is your return policy?

If there is an issue with your order, please email us via Info@WildBillsSoda.com. Please include your order number and reasoning for wanting to return your item(s).